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REFUND POLICY

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return. 

Most of our items are returnable, except for few exceptions mentioned in the 4th paragraph.

You can request a return by filling the return form or contacting our team on WhatsApp, call , facebook or instagram. We try to be as responsive as possible

Refunds are processed same day or sometimes may take some time due to processing or verification. We try to refund as soon as possible.

Exceptions / non-returnable items

Some items are not included in this policy, these include items which are fragile in nature, Our delivery teams ensure such items are well packed and delivered in finest condition, upon arrival you may check and open these items and in case there is any damage, you can return it to the same delivery person, who bought the parcel. After delivery these item will not be returned. Such items include Marble Chess , Glass chess etc.


For return we will send a shipping label to you or our courier company will contact you to take parcel back. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
For exchange you may contact us on our number ,whatsapp, facebook or email us @ twinstarpk@gmail.com